Returns & Refunds

What we cover

We'll refund or replace, at our cost, any item that arrives damaged, faulty, or materially different from what was ordered. You have 30 days from the delivery date to lodge a claim.

How to claim

1. Email us via the contact page with your order number.
2. Attach a short photo or video showing the issue.
3. We'll respond within 24 hours (Sydney time) with next steps.

Change of mind

Because our items ship directly from overseas warehouses, we can't accept change-of-mind returns — the return postage cost usually exceeds the value of the toy. Please double-check colour and variant selections before purchasing.

Refunds

Approved refunds are issued back to your original payment method within 5–7 business days. Your bank may take a few extra days to display the credit.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law or equivalent statutory consumer guarantees in your country.